Subject: Note Added - [#5035789] NEED ESCALATION
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 27 Oct 2022 11:55:52 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5035789    Subject:  NEED ESCALATION   Requester: Alaa_bassam    Note Content:   <div class="WordSection1">
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<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">There is no booking linked to the given AWB. Please assist to provide new AWB with booking reference (with complete details mentioned below). Thanks.
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<div class="MsoNormal">Important: Please ensure not to choose the non-working day (weekend) as pickup date.
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Customer Success Specialist</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Aramex International LLC. </span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +971 4 6076421</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +966 115121821</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, October 27, 2022 1:16 PM<br>
<b>To:</b> Marniel Baul &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;; [email-masked]<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#5035789] - NEED ESCALATION</div>
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<strong><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:red'>[CAUTION: EXTERNAL EMAIL] </span></strong><span style="font-size:10.5pt;color:red">This email originated
<strong><span style='font-family:"Calibri",sans-serif'>outside</span></strong> of Aramex.
<strong><span style='font-family:"Calibri",sans-serif'>DO NOT CLICK</span></strong> on
<strong><span style='font-family:"Calibri",sans-serif'>LINKS</span></strong> or <strong>
<span style='font-family:"Calibri",sans-serif'>ATTACHMENTS </span></strong>unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to
<strong><span style='font-family:"Calibri",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:red">[email-masked]</span></a>. #BeCyberSmart</span></strong></span><span style="font-size:11.5pt"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><br>
AWB: 47736494116<br>
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The above shipment has not been collected from the customer yet. Please see the updated Address &amp; Phone number of the customer below:<br>
New Address:<br>
Alaa Bassam villa 5 United Arab Emirates (AE)<br>
New Phone Number:<br>
0508901232<br>
Kindly arrange collection of this shipment on priority</span></div>
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Regards,<br>
Sohaib Ahmed</span></div>
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