Subject: Ticket Assigned - Conversation with hi im malith
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 27 Oct 2022 09:49:34 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi im  malith hi im  malith                    Customer:  Start Again Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hi im  malith, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4692090634 and I need to collect it within 2 hours. You need to expedite the process, otherwise I will have to cancel this order Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  4692090634 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097466459115            01:38 PM, 27th Oct                   Sohaib                   Hi Malith ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           01:38 PM, 27th Oct                     hi im  malith                    Hiii I need to know about the status of order no 4692090634           01:39 PM, 27th Oct                     hi im  malith                    I need to collect it within 2 hours           01:40 PM, 27th Oct                   Sohaib                   We can see that you have placed your order on :26-10-2022 . We would like to inform you that your click-and-collect order will be delivered to the stores and be ready to pick-up on:27-10-2022  .           01:40 PM, 27th Oct                   Sohaib                   You’ll receive an SMS and an email when your order is ready for collection.           01:40 PM, 27th Oct                   Sohaib                   Kindly expected that within today as well           01:41 PM, 27th Oct                     hi im  malith                    Normally message gonna come around morning,but today still no message           01:42 PM, 27th Oct                     hi im  malith                    I need to get this done, please help           01:42 PM, 27th Oct                   Sohaib                   Please be assured we will do our best to arrange that very soon on a priority basis, We would request you kindly allow us some time so we can fix that optimally            01:42 PM, 27th Oct                     hi im  malith                    Please give any contact no to call           01:43 PM, 27th Oct                     hi im  malith                    I tried all the given contact no, nothing worked           01:44 PM, 27th Oct                   Sohaib                   You can reach out to us via call number : 800-6927           01:45 PM, 27th Oct                     hi im  malith                    Did not work           01:45 PM, 27th Oct                     hi im  malith                    Tried more than 10 times           01:46 PM, 27th Oct                   Sohaib                   Please be assured we will do our best to arrange that very soon on a priority basis, We would request you kindly allow us some time so we can fix that optimally            01:48 PM, 27th Oct                   Sohaib                   Is there anything else I can help you with?           01:48 PM, 27th Oct                     hi im  malith                    No           01:49 PM, 27th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:49 PM, 27th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5058948