Subject: Ticket Assigned - NEED ESCALATION
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 27 Oct 2022 07:27:28 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  NEED ESCALATION jithin                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi jithin, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000-1271 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:00 AM, 27th Oct                     jithin                    hello           11:00 AM, 27th Oct                   Sohaib                   Hi Jithin ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:03 AM, 27th Oct                     jithin                    i had requested for an order cancellation           11:04 AM, 27th Oct                     jithin                    i did not recieved an update on that           11:04 AM, 27th Oct                     jithin                    still the order is in processing state           11:04 AM, 27th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:06 AM, 27th Oct                     jithin                    ok           11:06 AM, 27th Oct                   Sohaib                   Could you Please share your order number so we can be able to assist you optimally. We appreciate your cooperation,,            11:08 AM, 27th Oct                     jithin                    7389078411           11:08 AM, 27th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:11 AM, 27th Oct                     jithin                    ok           11:14 AM, 27th Oct                   Sohaib                   As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically canceled if not collected within 14 days and the amount will be reversed after 7-14 days.  Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.           11:18 AM, 27th Oct                     jithin                    please check the order date           11:19 AM, 27th Oct                     jithin                    its been more than 14 days           11:19 AM, 27th Oct                     jithin                    and your system failed to cancel it           11:20 AM, 27th Oct                     jithin                    so i raised a complaint to cancel it from your end           11:20 AM, 27th Oct                     jithin                    now i think that also doesnt work           11:20 AM, 27th Oct                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:22 AM, 27th Oct                   Sohaib                   We sincerely apologize for any inconvenience caused to you            11:22 AM, 27th Oct                     jithin                    kindly share with me the ticket number           11:24 AM, 27th Oct                     jithin                    so that i dont have to explain the story next time i try to contact the support           11:24 AM, 27th Oct                   Sohaib                   Yes youll received the case ID within few hours from now as well           11:25 AM, 27th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:27 AM, 27th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5058206