Subject: Ticket Assigned - Conversation with Eanas
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 27 Oct 2022 06:47:07 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Eanas Eanas                    Hi           10:33 AM, 27th Oct                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            10:33 AM, 27th Oct                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:33 AM, 27th Oct                     Eanas                    1           10:33 AM, 27th Oct                   Centrepoint UAE whatsapp bot                    Hello Eanas , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:33 AM, 27th Oct                     Eanas                    1           10:34 AM, 27th Oct                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           10:34 AM, 27th Oct                     Eanas                    9592034697.           10:34 AM, 27th Oct                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           10:34 AM, 27th Oct                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            10:34 AM, 27th Oct                     Eanas                    1           10:34 AM, 27th Oct                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           10:34 AM, 27th Oct                     Eanas                    9592034697           10:35 AM, 27th Oct                   Centrepoint UAE whatsapp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            10:35 AM, 27th Oct                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:35 AM, 27th Oct                     Eanas                    2           10:35 AM, 27th Oct                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:35 AM, 27th Oct                     Eanas                    1           10:35 AM, 27th Oct                   Centrepoint UAE whatsapp bot                   Please enter your email address           10:35 AM, 27th Oct                     Eanas                    [email-masked]           10:35 AM, 27th Oct                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:35 AM, 27th Oct                   Sohaib                   Hi Eanas ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:37 AM, 27th Oct                     Eanas                    Hi           10:37 AM, 27th Oct                     Eanas                    I placed an order yesterday           10:37 AM, 27th Oct                     Eanas                    9592034697           10:37 AM, 27th Oct                     Eanas                    This is the order number           10:37 AM, 27th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:37 AM, 27th Oct                     Eanas                    This is still in process           10:37 AM, 27th Oct                     Eanas                    I want this one to collect by today           10:38 AM, 27th Oct                   Sohaib                   We can see that you placed your order on 26-10-2022. We would like to inform you that your click-and-collect order will be delivered to the stores and be ready to pick up on: 27-10-2022  .           10:40 AM, 27th Oct                   Sohaib                     You’ll receive an SMS and an email when your order is ready for collection.           10:40 AM, 27th Oct                     Eanas                    Ok. Can u tell at what time it will be ready?           10:40 AM, 27th Oct                   Sohaib                   We are really sorry for that as we won't be able to assure you of a specific time however You’ll receive an SMS and an email when your order is ready for collection.  kindly expected that within today as well           10:43 AM, 27th Oct                     Eanas                    Ok.           10:43 AM, 27th Oct                   Sohaib                   Is there anything else I can help you with?           10:45 AM, 27th Oct                     Eanas                    No thanks           10:45 AM, 27th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:46 AM, 27th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5058034