Subject: Ticket Assigned - NEED ESCALATION
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 26 Oct 2022 08:26:38 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  NEED ESCALATION javeria                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi javeria, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000-1271 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:10 PM, 26th Oct                     javeria                    7390413777           12:11 PM, 26th Oct                     javeria                    i need to make returns request           12:11 PM, 26th Oct                   Sohaib                   Hi Javeria ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           12:12 PM, 26th Oct                     javeria                    kindly make return request again           12:13 PM, 26th Oct                     javeria                    its been very longi have tbis issue           12:13 PM, 26th Oct                     javeria                    when i made tbe request i missed the delivery call           12:14 PM, 26th Oct                     javeria                    since then nobody got back to me           12:14 PM, 26th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:15 PM, 26th Oct                     javeria                    ok           12:17 PM, 26th Oct                   Sohaib                   Could you please confirm if the following contact number is correct : +97337177024           12:18 PM, 26th Oct                     javeria                    yes           12:18 PM, 26th Oct                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:19 PM, 26th Oct                   Sohaib                   Please be assured we will do our best to arrange that very soon on a priority basis, We would request you kindly allow us some time so we can fix that optimally            12:19 PM, 26th Oct                     javeria                    last time they said the same thing           12:20 PM, 26th Oct                     javeria                    please make sure the request is placed again           12:22 PM, 26th Oct                   Sohaib                   Rest assured with that           12:22 PM, 26th Oct                     javeria                    ok           12:24 PM, 26th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:26 PM, 26th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5053896