Subject: Ticket Assigned - NEED ESCALATION
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 26 Oct 2022 08:17:04 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  NEED ESCALATION hi                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4691764056 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC1024220006368     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97477824292            12:03 PM, 26th Oct                   Sohaib                   Hi glen  ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           12:04 PM, 26th Oct                     hi                    can you please update my correct mobile no?           12:04 PM, 26th Oct                     hi                    order no.4691764056 and my mobile no.77824292           12:05 PM, 26th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:06 PM, 26th Oct                     hi                    thank you           12:06 PM, 26th Oct                   Sohaib                   We would like to inform you that due to the security reason, we are not authorized to make any changes on our customers account. If you wish to change the phone number, you can login on your account and from setting option, you can update your correct phone number.   We would like to inform that we are going to update your provided phone number to the courier team as your order is already shipped from the warehouse and its in transit.           12:08 PM, 26th Oct                     hi                    any update?           12:09 PM, 26th Oct                     hi                    i try it already but in the order history still wrong number that ibenter..           12:11 PM, 26th Oct                   Sohaib                   We would like to inform you that we are going to update your provided phone number to the courier team as your order is already shipped from the warehouse and its in transit.           12:13 PM, 26th Oct                   Sohaib                   Is there anything else I can help you with?           12:14 PM, 26th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:16 PM, 26th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5053848