Subject: Ticket Assigned - Conversation with isuri
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 26 Oct 2022 08:05:35 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with isuri isuri                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  isuri Bot:  Hi isuri, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  5591560036 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9591560036 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP102322001369     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0524604514            11:56 AM, 26th Oct                   Sohaib                   Hi Isuri ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:56 AM, 26th Oct                     isuri                    Hi Sohaib.           11:56 AM, 26th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:57 AM, 26th Oct                     isuri                    Just need to know that I recive my order yesterday and I orderd the wrong size of the jeans I need to change that           11:57 AM, 26th Oct                   Sohaib                   You can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.           11:58 AM, 26th Oct                     isuri                    Im traveling this weekend I just need to check can I exchange this from your shop           11:59 AM, 26th Oct                   Sohaib                   We are really sorry for that as the exchange option is not available in the meantime but you can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.           12:00 PM, 26th Oct                   Sohaib                   - You can contact our customer support team on 800-6927 to make a return and to be notified of the refund amount based on our return policy. - You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. - You can now drop off your return to any (Splash) store across the UAE.  Here’s what you need to do.   - Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Splash) store in the UAE.  - Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. - Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.  ** Please note, all ELECTRONIC items are non-returnable as per our returns policy.           12:01 PM, 26th Oct                   Sohaib                   Is there anything else I can help you with?           12:02 PM, 26th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:05 PM, 26th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5053804