Subject: Ticket Assigned - NEED ESCALATION
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 26 Oct 2022 07:12:02 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  NEED ESCALATION hi good day                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hi good day Bot:  Hi hi good day, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9591664303 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +971502096712            11:02 AM, 26th Oct                   Sohaib                   Hi Nina  ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:03 AM, 26th Oct                     hi good day                    9591664303           11:06 AM, 26th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:06 AM, 26th Oct                     hi good day                    please...           11:06 AM, 26th Oct                     hi good day                    i ordered it 23rd of october           11:06 AM, 26th Oct                     hi good day                    hi, any update?           11:07 AM, 26th Oct                   Sohaib                   We are truly sorry for that as we can see that your order takes more than usual to be ready for collection at the store However Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:07 AM, 26th Oct                     hi good day                    appreciate your response           11:08 AM, 26th Oct                     hi good day                    any estimated date when it will be released?           11:09 AM, 26th Oct                   Sohaib                   Please be assured we will do our best to arrange that very soon on a priority basis, we will inform you as soon as we get further update from our team           11:09 AM, 26th Oct                     hi good day                    can you share the complaint reference number via sms please           11:09 AM, 26th Oct                   Sohaib                   Yes you’ll recive the case ID as well via email within a few hours from now           11:10 AM, 26th Oct                     hi good day                    okie, thank you           11:10 AM, 26th Oct                     hi good day                    appreciate your assistance           11:11 AM, 26th Oct                   Sohaib                   Is there anything else I can help you with?           11:11 AM, 26th Oct                     hi good day                    no, thanks so much           11:11 AM, 26th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:11 AM, 26th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5053544