Subject: Ticket Assigned - Conversation with Masoumeh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 26 Oct 2022 07:03:15 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Masoumeh Masoumeh                    Hi           10:46 AM, 26th Oct                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            10:46 AM, 26th Oct                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:46 AM, 26th Oct                     Masoumeh                    1           10:46 AM, 26th Oct                   Centrepoint UAE whatsapp bot                    Hello Masoumeh , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:46 AM, 26th Oct                     Masoumeh                    3           10:46 AM, 26th Oct                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            10:46 AM, 26th Oct                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:46 AM, 26th Oct                     Masoumeh                    3           10:46 AM, 26th Oct                   Centrepoint UAE whatsapp bot                    Hi Masoumeh , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            10:46 AM, 26th Oct                     Masoumeh                    5           10:47 AM, 26th Oct                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:47 AM, 26th Oct                   Sohaib                   Hi Masoumeh ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:48 AM, 26th Oct                     Masoumeh                    Hi           10:48 AM, 26th Oct                     Masoumeh                    I had done a return request           10:48 AM, 26th Oct                     Masoumeh                             10:49 AM, 26th Oct                     Masoumeh                    Here is the order details           10:49 AM, 26th Oct                     Masoumeh                    I requested for refund to Shukran Pay           10:49 AM, 26th Oct                     Masoumeh                    But it hasn’t come through yet           10:49 AM, 26th Oct                     Masoumeh                    Pls can you check?           10:50 AM, 26th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:50 AM, 26th Oct                   Sohaib                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           10:52 AM, 26th Oct                   Sohaib                    Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           10:52 AM, 26th Oct                   Sohaib                   Is there anything else I can help you with?           10:52 AM, 26th Oct                     Masoumeh                    I had selected Shukran Pay so it shouldn’t fill go back to my account           10:53 AM, 26th Oct                     Masoumeh                    This should be faster than 7-14 days           10:53 AM, 26th Oct                   Sohaib                   We are really sorry for that the refund will be back to your shukran wallet immediately and will not take 7-14 days really sorry for the mistake           10:55 AM, 26th Oct                   Sohaib                   Is there anything else I can help you with?           10:56 AM, 26th Oct                     Masoumeh                    Yes, the returned items were picked up a couple of days ago           10:57 AM, 26th Oct                     Masoumeh                    Please can you check the current status to know if’s it’s in process?           10:58 AM, 26th Oct                   Sohaib                   Please allow me a moment to check this for you.           10:59 AM, 26th Oct                     Masoumeh                    Ok           10:59 AM, 26th Oct                   Sohaib                   We can see that your item is in transit to reach our warehouse when they receive your return to conduct a quality check and issue your refund.           11:00 AM, 26th Oct                     Masoumeh                    Ok           11:01 AM, 26th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:02 AM, 26th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5053506