Subject: Ticket Assigned - NEED ESCALATION
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 26 Oct 2022 06:50:06 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  NEED ESCALATION Che♋️                    The order is not delivered           10:34 AM, 26th Oct                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            10:34 AM, 26th Oct                   Centrepoint UAE whatsapp bot                    Hello Che♋️ , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:34 AM, 26th Oct                     Che♋️                             10:34 AM, 26th Oct                   Centrepoint UAE whatsapp bot                    Hi Che♋️ , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            10:34 AM, 26th Oct                     Che♋️                    1           10:34 AM, 26th Oct                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           10:34 AM, 26th Oct                     Che♋️                    9591805556           10:34 AM, 26th Oct                   Centrepoint UAE whatsapp bot                    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    If you wish to cancel your order, please flow below link.      During sales, your order may take longer to arrive.            10:34 AM, 26th Oct                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:34 AM, 26th Oct                     Che♋️                    2           10:34 AM, 26th Oct                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:34 AM, 26th Oct                     Che♋️                    1           10:35 AM, 26th Oct                   Centrepoint UAE whatsapp bot                   Please enter your email address           10:35 AM, 26th Oct                     Che♋️                    [email-masked]           10:35 AM, 26th Oct                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:35 AM, 26th Oct                   Sohaib                   Hi  ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:38 AM, 26th Oct                     Che♋️                    My order is not delivered           10:38 AM, 26th Oct                     Che♋️                    The delivery was suppose to be 25 october           10:39 AM, 26th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:41 AM, 26th Oct                   Sohaib                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However would you please confirm your contact number: +971522925488           10:42 AM, 26th Oct                     Che♋️                    +********5488           10:44 AM, 26th Oct                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:45 AM, 26th Oct                   Sohaib                   Please be assured we will do our best to arrange that very soon on a priority basis, We would request you kindly allow us some time so we can fix that optimally            10:46 AM, 26th Oct                   Sohaib                   Is there anything else I can help you with?           10:48 AM, 26th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:49 AM, 26th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5053447