Subject: Ticket Assigned - Conversation with michelle
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 26 Oct 2022 06:39:40 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with michelle michelle                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi michelle, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0585670508            10:29 AM, 26th Oct                   Sohaib                   Hi Michelle ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:30 AM, 26th Oct                     michelle                    Morning,I have goods that I purchased online that I need to return as they are not suitable. May I return them to Splash at the OUTLET MALL?           10:31 AM, 26th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:32 AM, 26th Oct                     michelle                    Thanks           10:33 AM, 26th Oct                   Sohaib                   Yes you would be able to return it via any store that you wish           10:33 AM, 26th Oct                     michelle                    Thank you.  All items haveprice tags on them, but a few are not in orginal packaging.Would that be a problem?           10:35 AM, 26th Oct                   Sohaib                   Yes just you must have your invoice via email as well           10:37 AM, 26th Oct                     michelle                    Thanks           10:38 AM, 26th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:39 AM, 26th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5053403