Subject: Ticket Assigned - NEED ESCALATION
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 26 Oct 2022 06:24:36 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  NEED ESCALATION hi                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9591728973 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0507150623            10:17 AM, 26th Oct                   Sohaib                   Hi Roy ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:17 AM, 26th Oct                     hi                    Hi           10:18 AM, 26th Oct                     hi                    Actually i placed this order on Monday           10:19 AM, 26th Oct                     hi                    24th of this month           10:19 AM, 26th Oct                     hi                    Im travelling tomorrow           10:19 AM, 26th Oct                     hi                    Before that can i get this order           10:20 AM, 26th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:20 AM, 26th Oct                   Sohaib                   We are truly sorry for that as we can see that your order takes more than usual to be ready for collection at the store However Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:21 AM, 26th Oct                   Sohaib                   As we can see that your order must be ready fro collection on 25-10-22           10:22 AM, 26th Oct                   Sohaib                   Please be assured we will do our best to arrange that very soon on a priority basis, as we have informed them to arrange your order ready very soon           10:23 AM, 26th Oct                   Sohaib                   You’ll receive an SMS and an email when your order is ready for collection.           10:23 AM, 26th Oct                   Sohaib                   Is there anything else I can help you with?           10:23 AM, 26th Oct                     hi                    Ok thank you           10:23 AM, 26th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:24 AM, 26th Oct                     hi                    Th           10:24 AM, 26th Oct                     hi                    Ok           10:24 AM, 26th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5053363