Subject: New Reply Received - Complaint regarding 3 delivered products with images
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 26 Oct 2022 05:11:05 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Complaint regarding 3 delivered products with images  Ticket comment <div dir="auto">
<div dir="auto"></div>Hi, i did not issue a request to return the product,i just want you to remove the magnetic tag at home<div dir="auto"><br></div>
<div dir="auto"> Please dont send any courier to receive the product as im happy with it</div>
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<div dir="auto">And please address the issue that i have,the solution is not returning all the time,i want the tag to be removed<br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 26 Oct 2022, 6:54 am Centrepoint, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Maha,</div>
<div dir="ltr"> </div>
<div style="clear:both" dir="ltr">Thank you for your kind response</div>
<div style="clear:both">
<br><div>We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.</div>
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<div>Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.</div>
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<div dir="ltr">Regarding the magnetic tag,  we have created a return request for the item please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you at the following contact number when arranging the collection with you: (+96597692932)</div>
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<div>We thank you for your understanding and cooperation.</div>
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<div>Feel free to reach out to us if you need any further assistance.</div>
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<div dir="ltr" style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box'>Centrepoint </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5047377