Subject: New Reply Received - Complaint regarding 3 delivered products with images
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 26 Oct 2022 03:41:36 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Complaint regarding 3 delivered products with images  Ticket comment <div dir="auto">Hi,<div dir="auto">The damaged products were picked up by a courier yesterday,however the money has not been credited to my account</div>
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<div dir="auto">Also im not happy to visit the store to remove the magnetic tag,the purpose of online is to enjoy home shopping if i have to visit the stores anyways then whats the point of online?</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 26 Oct 2022, 6:21 am Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5047377</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5047377<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Sohaib Ahmed : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div><span rel="tempredactor" style="font-size:14px" dir="ltr">Hi Maha,</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style="font-size:14px">Thank you for reaching out to us.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" dir="ltr"> We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this. this is definitely not the kind of experience we offer however, we have created a return request for the damaged and wrong size delivered please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you at the following contact number when arranging the collection with you: (+96597692932). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.</span></div>
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<span dir="ltr" rel="tempredactor">​</span><br>
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<div><span dir="ltr" rel="tempredactor">Kindly note that we have forwarded this issue to our concerned team and they are going to make sure this will not repeat in the future again. Regarding the magnetic tag, we would request you to please visit any nearby store and show them your order confirmation email for the removal of the security tag.</span></div>
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<div><span rel="tempredactor" style="font-size:14px">​We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br><br></span></div>
<div dir="ltr" style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span>Centrepoint </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5047377