Subject: Ticket Assigned - NEED ESCALATION
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 25 Oct 2022 06:43:28 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  NEED ESCALATION chiranjib mazumder                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  chiranjib mazumder Bot:  Hi chiranjib mazumder, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0501913301            10:29 AM, 25th Oct                   Sohaib                   Hi Chiranjib  ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:30 AM, 25th Oct                     chiranjib mazumder                    Order no. 9590942431 delivered 5 dats back           10:31 AM, 25th Oct                     chiranjib mazumder                    Due to size issues i want to return it           10:31 AM, 25th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:31 AM, 25th Oct                     chiranjib mazumder                    But in the app order history it is still showing processing           10:31 AM, 25th Oct                   Sohaib                   We are sorry for the inconvenience caused and we have forwarded this information to our concern team to update the system that you have already collected your order.           10:34 AM, 25th Oct                     chiranjib mazumder                    How manys i have to request for pick up           10:35 AM, 25th Oct                   Sohaib                   When the order status been updated youll received a notification regarding the same           10:37 AM, 25th Oct                   Sohaib                   Please be assured we will do our best to arrange that very soon on a priority basis, We would request you kindly allow us some time so we can fix that optimally            10:37 AM, 25th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:42 AM, 25th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5048545