Subject: New Reply Received - NEED ESCALATION
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 25 Oct 2022 05:12:54 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  NEED ESCALATION  Ticket comment <div dir="auto">Dear Team, <div><br></div>
<div>Please note I had received delivery of wrong items and the same has been yesterday. <br>Attached picture for your reference. <br><br><br><br><div id="hw_signature">Sent from my phone</div>
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<br><br>-------- Original message --------<br>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>Date: Tue, Oct 25, 2022, 08:47<br>To: [email-masked]<br>Subject: Re: [#5020108] - NEED ESCALATION<br>
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<div dir="ltr"> Hi Jovita</div>
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<div style="clear:both">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<br><div>We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.</div>
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<div>Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.</div>
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<div>We thank you for your understanding and cooperation.</div>
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<div>Feel free to reach out to us if you need any further assistance.</div>
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<div dir="ltr" style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style="color:rgb( 0 , 0 , 0 );font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , 'noto sans' , sans-serif , 'apple color emoji' , 'segoe ui emoji' , 'segoe ui symbol' , 'noto color emoji';font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;float:none;display:inline !important;box-sizing:border-box">Centrepoint </span>Support Team</div>
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<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;opacity:0;max-height:0px;line-height:0px;color:#ffffff">5020108:1125156</span>

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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044003213993'>IMG-20221013-WA0013.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5020108