Subject: New Reply Received - NEED ESCALATION
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 24 Oct 2022 13:10:59 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  NEED ESCALATION  Ticket comment <div dir="ltr">
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<div dir="ltr">Hi ,</div>
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<div dir="ltr">Yes please go ahead with refund to card please </div>
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<div dir="ltr">Regards </div>
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<div>From: Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, October 24, 2022 2:20:17 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> NEED ESCALATION
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5039923</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Sohaib Ahmed : </div>
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<div dir="ltr">Hi Nina</div>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for any inconvenience caused to you However we would like to inform you that regarding your order: 9591509325 we won't be able to make any change to your refund mode in the meantime as it will be back to your shukran wallet
 which you can use it online or via store as well in all brand </div>
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<div dir="ltr">If you're still looking to change the refund mode please do let us know when the refund has been initiated successfully we will escalate to the technical team to change it to your MasterCard used while placing your order or also you can return
 your Splash product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.</div>
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<div dir="ltr">We are looking forward to hearing from you </div>
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<div>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
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Thank You,<br style="box-sizing:border-box">
<span style="color:rgb(0,0,0)">Splash </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5039923