Subject: Ticket Assigned - Conversation with Mubarak
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 23 Oct 2022 08:01:05 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mubarak Mubarak                    I need to get my item returned           11:45 AM, 23rd Oct                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:45 AM, 23rd Oct                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:45 AM, 23rd Oct                     Mubarak                    1           11:45 AM, 23rd Oct                   Centrepoint UAE whatsapp bot                    Hello Mubarak , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:45 AM, 23rd Oct                     Mubarak                    2           11:45 AM, 23rd Oct                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            11:45 AM, 23rd Oct                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:45 AM, 23rd Oct                     Mubarak                    2           11:46 AM, 23rd Oct                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:46 AM, 23rd Oct                     Mubarak                    1           11:46 AM, 23rd Oct                   Centrepoint UAE whatsapp bot                   Please enter your email address           11:46 AM, 23rd Oct                     Mubarak                    [email-masked]           11:46 AM, 23rd Oct                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:46 AM, 23rd Oct                   Sohaib                   Hi Mubarak ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:48 AM, 23rd Oct                     Mubarak                    I requested my item to get returned several times           11:49 AM, 23rd Oct                     Mubarak                    No response from your side           11:49 AM, 23rd Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:49 AM, 23rd Oct                     Mubarak                             11:50 AM, 23rd Oct                     Mubarak                             11:50 AM, 23rd Oct                     Mubarak                    Please arrange a pick up for this           11:51 AM, 23rd Oct                   Sohaib                   Could you please confirm if the following contact number is correct : +971564946199           11:54 AM, 23rd Oct                     Mubarak                    Yes it is           11:54 AM, 23rd Oct                     Mubarak                    050 774 9763 or you can call on this number as well           11:55 AM, 23rd Oct                     Mubarak                    Both are working           11:55 AM, 23rd Oct                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:55 AM, 23rd Oct                     Mubarak                    I don’t want to run behind this anymore, please make sure it gets done this time.           11:56 AM, 23rd Oct                   Sohaib                   Please be assured we will do our best to arrange that very soon on a priority basis,           11:58 AM, 23rd Oct                   Sohaib                   Is there anything else I can help you with?           11:59 AM, 23rd Oct                     Mubarak                    No, thank you           12:00 PM, 23rd Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:00 PM, 23rd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5039979