Subject: Ticket Assigned - NEED ESCALATION
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 23 Oct 2022 07:38:06 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  NEED ESCALATION hello                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hello, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:23 AM, 23rd Oct                     hello                    hello i did return for one item and it's pick up in 14 oct already but until now i didn't receive any updates           11:25 AM, 23rd Oct                   Sohaib                   Hi  ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:25 AM, 23rd Oct                     hello                    hi sohaib           11:25 AM, 23rd Oct                     hello                    your service is very bad if i know it i will not buy anything from your side           11:26 AM, 23rd Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:27 AM, 23rd Oct                     hello                    ok           11:27 AM, 23rd Oct                   Sohaib                   You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details.           11:28 AM, 23rd Oct                   Sohaib                   Would you please confirm the same           11:30 AM, 23rd Oct                     hello                    its pick up already and i receive msg from center point pickup successfully           11:31 AM, 23rd Oct                     hello                    the delivery he called me and take the address           11:32 AM, 23rd Oct                     hello                    try to solve this from your side not from my side           11:32 AM, 23rd Oct                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:35 AM, 23rd Oct                   Sohaib                   Is there anything else I can help you with?           11:36 AM, 23rd Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:37 AM, 23rd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5039900