Subject: Ticket Assigned - Conversation with ✨
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 23 Oct 2022 07:26:01 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ✨ ✨                    Hello           10:54 AM, 23rd Oct                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            10:54 AM, 23rd Oct                   Babyshop UAE WhatsApp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:54 AM, 23rd Oct                     ✨                    1           10:54 AM, 23rd Oct                   Babyshop UAE WhatsApp bot                    Hello ✨ , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:54 AM, 23rd Oct                     ✨                    3           10:54 AM, 23rd Oct                   Babyshop UAE WhatsApp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            10:54 AM, 23rd Oct                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:54 AM, 23rd Oct                     ✨                    4           10:55 AM, 23rd Oct                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:55 AM, 23rd Oct                     ✨                    2           10:55 AM, 23rd Oct                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:55 AM, 23rd Oct                     ✨                    1           10:55 AM, 23rd Oct                   Babyshop UAE WhatsApp bot                   Please enter your email address           10:55 AM, 23rd Oct                     ✨                    [email-masked]           10:56 AM, 23rd Oct                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           10:56 AM, 23rd Oct                   Sohaib                   Hi Aysha, Good Morning, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:56 AM, 23rd Oct                     ✨                    Hello           10:56 AM, 23rd Oct                     ✨                    Yesterday  i received my order           10:57 AM, 23rd Oct                     ✨                    I ordered Set of 3 sleepsuit           10:58 AM, 23rd Oct                     ✨                    But only 2 was in the pack           10:58 AM, 23rd Oct                   Sohaib                   164567007 - - Juniors Printed Crew Neck T-shirt with Short Sleeves - Set of 3           10:59 AM, 23rd Oct                     ✨                    No           11:00 AM, 23rd Oct                     ✨                    https://www.babyshopstores.com/ae/en/p/163994523           11:01 AM, 23rd Oct                   Sohaib                   163994523 - - Juniors Slogan Print Closed Feet Sleepsuit with Long Sleeves - Set of 3           11:01 AM, 23rd Oct                     ✨                    Yes           11:02 AM, 23rd Oct                   Sohaib                   We are really sorry for that receiving an incompleted item from our end However we would offer you with compensation voucher in the amount of AED 20 if you accept this           11:03 AM, 23rd Oct                   Sohaib                   Also, we can create a return request from our end to avoid any further delay if you're looking to return           11:04 AM, 23rd Oct                     ✨                    You can send me the one piece that is missing           11:05 AM, 23rd Oct                   Sohaib                   We are really sorry for that as we won't be able the missing part separately           11:06 AM, 23rd Oct                   Sohaib                   We'd appreciate your understanding and cooperation with us           11:06 AM, 23rd Oct                     ✨                    Free return will full refund?           11:07 AM, 23rd Oct                     ✨                    Free return with full refund?           11:07 AM, 23rd Oct                   Sohaib                   Yes the amount will be refunded with the full amount when  return           11:08 AM, 23rd Oct                     ✨                    How many days will it take           11:11 AM, 23rd Oct                   Sohaib                   please note the courier partner may take up to 3-5 business days to arrange the collection.           11:12 AM, 23rd Oct                     ✨                    Oww that's too late           11:12 AM, 23rd Oct                     ✨                    Can you send me the same item Set of 3           11:13 AM, 23rd Oct                     ✨                    I am leaving dubai on Saturday soo this is not applicable           11:14 AM, 23rd Oct                   Sohaib                   You can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.           11:15 AM, 23rd Oct                     ✨                    In store replacement available           11:15 AM, 23rd Oct                   Sohaib                   The exchange is not available in the meantime but You can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.           11:17 AM, 23rd Oct                     ✨                    Ok           11:18 AM, 23rd Oct                   Sohaib                   Is there anything else I can help you with?           11:19 AM, 23rd Oct                     ✨                    Yes           11:19 AM, 23rd Oct                     ✨                    One item was also having a problem with size           11:20 AM, 23rd Oct                   Sohaib                   Would you like to return it via online           11:20 AM, 23rd Oct                     ✨                    Can I follow this method for that one also           11:21 AM, 23rd Oct                   Sohaib                   Yes as well           11:22 AM, 23rd Oct                     ✨                    Ok           11:22 AM, 23rd Oct                   Sohaib                   Is there anything else I can help you with?           11:23 AM, 23rd Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:25 AM, 23rd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5039844