Subject: Ticket Assigned - Conversation with afe
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 22 Oct 2022 08:46:09 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with afe afe                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  afe Bot:  Hi afe, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0564984675            12:38 PM, 22nd Oct                     afe                    Alright           12:38 PM, 22nd Oct                   Sohaib                   Hi Dear Customer ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           12:39 PM, 22nd Oct                     afe                    Thank you           12:39 PM, 22nd Oct                     afe                    Pls I ordered item and it supposed to be deliver to me but they wanted me to come and pick it up           12:40 PM, 22nd Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:40 PM, 22nd Oct                     afe                    Pls I need delivery because am staying in Dubai and I cannot come to Sharjah for pick up and this is the order number below           12:41 PM, 22nd Oct                     afe                    9591402341           12:41 PM, 22nd Oct                   Sohaib                   Is this regarding your order :9591402341           12:41 PM, 22nd Oct                     afe                    Yes           12:41 PM, 22nd Oct                   Sohaib                   Kindy notes that we won't be able to make any changes in the meant time as your order is already at the store for collection However and will be available for collection for 14 days from the confirmation email received to collect.   The order will be automatically canceled if not collected within 14 days and the amount will be reversed after 7-14 days.             12:43 PM, 22nd Oct                   Sohaib                    Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return it at the same time.  ** Please note, all ELECTRONIC items are non-returnable as per our returns policy.           12:43 PM, 22nd Oct                     afe                    Alright pls reverse the amount thanks           12:44 PM, 22nd Oct                   Sohaib                   Is there anything else I can help you with?           12:45 PM, 22nd Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:45 PM, 22nd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5036022