Subject: Ticket Assigned - Conversation with naseeba
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 22 Oct 2022 08:37:06 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with naseeba naseeba                    Customer:  Welcome Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi naseeba, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097477372985            12:21 PM, 22nd Oct                   Sohaib                   Hi Naseeba ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           12:25 PM, 22nd Oct                     naseeba                    I had a credit amount for a refund and it was valid for 6months..now the amount is not showing in my credit           12:26 PM, 22nd Oct                     naseeba                    I had received the credit amount last month           12:27 PM, 22nd Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:27 PM, 22nd Oct                   Sohaib                   Could you Please share your order number so we can be able to assist you optimally. We appreciate your cooperation,,            12:30 PM, 22nd Oct                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           12:33 PM, 22nd Oct                   Sohaib                   Hi Naseeba , I have not received a response from you still, please confirm if we are still connected?           12:35 PM, 22nd Oct                   Sohaib                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:36 PM, 22nd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5035985