Subject: Note Added - [#4948673] need esc
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 22 Oct 2022 08:18:20 +0000

Hi ,    Deepak Kumar Shah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4948673    Subject:  need esc   Requester: Anwar Alblwi Shwyat    Note Content:   <div class="WordSection1">
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">For this strollers there’s a lock inside wheel if we can send this to our repair department than it can be repair, and if its doesn’t work than we can look different option bur for main time please
 ask to customer to visit nearest Babyshop.</span></div>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helv",sans-serif;color:black'><img width="137" height="52" style="width:1.425in;height:.5416in" id="x_image002.png_x0040_01D6F3E7.B544FAC0" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzAyNjUxOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-cEomiVF7288pHMO_l9UPw0FlZJE96w9KJkhUPBZppU" data-id="2044003026518"></span></b><span lang="EN-US"></span>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>Regards,</span></b><span lang="EN-US"></span>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>Deepak Sha</span></b><span lang="EN-US"></span>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>Department Manager NF</span></b><span lang="EN-US"></span>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#1D2129;background:white'>|Level-24 Landmark Tower</span></b><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>,
</span></b><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#1D2129;background:white'>Dubai Marina, U.A.E| P.O. Box 25030</span></b><span lang="EN-US"></span>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#1D2129;background:white'>|</span></b><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#C00000;background:white'>Board:
</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black;background:white'>+97145175454</span><b><span lang="EN-GB" style="color:black">|</span></b><b><span lang="EN-GB" style="color:#C00000">Mobile</span></b><span lang="EN-GB" style="color:black">
 +971559677896</span><span lang="EN-US"></span>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&amp;data=04%7C01%7CDeepak.Shah%40landmarkgroup.com%7C43476b51d2c04febc0ba08d96266bb6d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637649015636934468%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=IAYe2p582oyxiGoTlMIiRDwLGPav7XvO%2FXZssiCas1k%3D&amp;reserved=0" rel="noreferrer">
<span style="color:#0563C1">www.babyshopstores.com</span></a> I <a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CDeepak.Shah%40landmarkgroup.com%7C43476b51d2c04febc0ba08d96266bb6d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637649015636944426%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=F6q7CUM8qyIh7iD8hXgo003ryO85myVLMq0ig8%2B7i2s%3D&amp;reserved=0" rel="noreferrer">
<span style="color:#0563C1">www.landmarkgroup.com</span></a></span>
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<div>From:<span lang="EN-US"> Babyshop &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, 22 October 2022 10:14 AM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;; Deepak Kumar Shah &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Mayank Lodha &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4948673] - need esc</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Deepak,<br>
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Please advise us further on the below request.<br>
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Problem Statement: Babyshop Item Issue<br>
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Order Date: Oct 27, 2021<br>
Order ID: 9509803100<br>
Item ID: 162811694 - - Juniors Victory Tandem Baby Stroller<br>
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Issue Description: The customer Contact us informing us that He received the item on 10/28/21 but the item faced no problem with the back tayir for one month is going out always and the item is still under warranty, the customer also provided us a picture of
 the damaged item. <br>
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Now the customer is asking for Repair of the item. So we request you to check this concern and Advise if the warranty can work for this case <br>
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Thank You,<br>
Babyshop Support Team</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4948673:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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