Subject: Ticket Assigned - Conversation with naneece
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 22 Oct 2022 08:04:27 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with naneece naneece                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  naneece Bot:  Hi naneece, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7391373874 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97334554900            11:50 AM, 22nd Oct                   Sohaib                   Hi Naneece ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:50 AM, 22nd Oct                     naneece                    Hello           11:51 AM, 22nd Oct                     naneece                    When can i receive my order 7391373874?           11:51 AM, 22nd Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:51 AM, 22nd Oct                     naneece                    Can I collect it from Bahrain City Centre?           11:52 AM, 22nd Oct                   Sohaib                   We can see that you have placed your order on 22-10-2022. We would like to inform you that your click-and-collect order will be delivered to the stores and be ready to pick up on:22-10-2022.           11:52 AM, 22nd Oct                   Sohaib                   You’ll receive an SMS and an email when your order is ready for collection. Kindly expected that within today from the Bahrain City Centre store           11:53 AM, 22nd Oct                   Sohaib                   Is there anything else I can help you with?           11:53 AM, 22nd Oct                     naneece                    I usually receive an SMS when i place an order and when it's ready for collection.  But this time i didn't receive an SMS that the order is placed. So i was not sure           11:54 AM, 22nd Oct                     naneece                    Are handling home centre too?           11:55 AM, 22nd Oct                   Sohaib                   Rest assured that your order has been placed successfully and you'll receive an SMS when it's ready for collection via the number : +97334554900           11:56 AM, 22nd Oct                     naneece                    I had return request regarding home center order 7384370228           11:58 AM, 22nd Oct                   Sohaib                   Is there anything else I can help you with?           11:58 AM, 22nd Oct                     naneece                    No one came to collect the item           11:59 AM, 22nd Oct                     naneece                    Yes, i asked if you can help in my home centre order, but you didn't answer me. So i don't know if it's correct to ask you about it or not           12:00 PM, 22nd Oct                   Sohaib                   We are really sorry for that However would advise you to get in touch with the concerned team via the link https://www.homecentre.com/bh/ar/write-to-us           12:02 PM, 22nd Oct                     naneece                    Ok, thank you           12:02 PM, 22nd Oct                     naneece                    Bye           12:03 PM, 22nd Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:03 PM, 22nd Oct                     naneece                    You too           12:03 PM, 22nd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5035865