Subject: Ticket Assigned - Conversation with Ahmed Hesham
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 22 Oct 2022 08:00:01 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ahmed Hesham Ahmed Hesham                    Hi. I have bought a product, but the size is not correct. Can I request a size exchange rather than a return request?           11:33 AM, 22nd Oct                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            11:33 AM, 22nd Oct                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:33 AM, 22nd Oct                     Ahmed Hesham                    1           11:33 AM, 22nd Oct                   MAX UAE whatsapp bot                    Hello Ahmed Hesham , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:33 AM, 22nd Oct                     Ahmed Hesham                    2           11:33 AM, 22nd Oct                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            11:33 AM, 22nd Oct                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:33 AM, 22nd Oct                     Ahmed Hesham                    3           11:34 AM, 22nd Oct                   MAX UAE whatsapp bot                    Hi Ahmed Hesham , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            11:34 AM, 22nd Oct                     Ahmed Hesham                    5           11:34 AM, 22nd Oct                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:34 AM, 22nd Oct                   Sohaib                   Hi Ahmed ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:35 AM, 22nd Oct                     Ahmed Hesham                    Hi. I have bought a product, but the size is not correct. Can I request a size exchange rather than a return request?           11:35 AM, 22nd Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:38 AM, 22nd Oct                   Sohaib                   Could you Please share your order number so we can be able to assist you optimally. We appreciate your cooperation,,            11:41 AM, 22nd Oct                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           11:43 AM, 22nd Oct                   Sohaib                   Hi Ahmed , I have not received a response from you still, please confirm if we are still connected?           11:44 AM, 22nd Oct                     Ahmed Hesham                    Yes           11:45 AM, 22nd Oct                     Ahmed Hesham                    One second           11:45 AM, 22nd Oct                     Ahmed Hesham                    9590743729           11:46 AM, 22nd Oct                   Sohaib                   You can return your Max Fashion or Lifestyle product to any Max Fashion store, and use your cash refund or Credit Note to buy a new product right away.           11:48 AM, 22nd Oct                   Sohaib                   You can return your Max Fashion product to any Max Fashion store, and use your cash refund or Credit Note to buy a new product right away.           11:48 AM, 22nd Oct                     Ahmed Hesham                    But i do not know where my product is in order to exchange size right away           11:49 AM, 22nd Oct                   Sohaib                   Would you please let us know the exact size that you're looking for           11:50 AM, 22nd Oct                   Sohaib                   Solid Mid-Rise Carrot Fit Jeans with Pockets and Button Closure           11:50 AM, 22nd Oct                     Ahmed Hesham                    I am looking for size 34           11:50 AM, 22nd Oct                   Sohaib                   Please allow me a moment to check this for you.           11:50 AM, 22nd Oct                     Ahmed Hesham                    Ok           11:51 AM, 22nd Oct                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           11:53 AM, 22nd Oct                   Sohaib                   Kindly find the attached below showing the availability of the item via store with size 34           11:58 AM, 22nd Oct                     Ahmed Hesham                    Thank you           11:58 AM, 22nd Oct                   Sohaib                   Is there anything else I can help you with?           11:58 AM, 22nd Oct                     Ahmed Hesham                    No thanks           11:59 AM, 22nd Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:59 AM, 22nd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5035843