Subject: Ticket Assigned - NEED ESCALATION
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 22 Oct 2022 07:32:52 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  NEED ESCALATION ardra                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  ardra Bot:  Hi ardra, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0561911669            11:21 AM, 22nd Oct                   Sohaib                   Hi Ardra ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:22 AM, 22nd Oct                     ardra                    Hi Sohaib..i have received the last order from centerpoint. But in order status it still shows processing..Actually i need to return one item from the delivered lot           11:24 AM, 22nd Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:26 AM, 22nd Oct                   Sohaib                   We are sorry for the inconvenience caused and we have forwarded this information to our concern team to update the system that you have already collected your order.           11:28 AM, 22nd Oct                   Sohaib                   Is there anything else I can help you with?           11:30 AM, 22nd Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:32 AM, 22nd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5035741