Subject: Ticket Assigned - Conversation with saheer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 22 Oct 2022 06:55:24 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with saheer saheer                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  saheer Bot:  Hi saheer, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  959 1 29685 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  959129685 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9591296871 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0562670467            10:44 AM, 22nd Oct                   Sohaib                   Hi Saheer ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:44 AM, 22nd Oct                     saheer                    Yes           10:44 AM, 22nd Oct                     saheer                    Let me know my order status           10:45 AM, 22nd Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:45 AM, 22nd Oct                     saheer                    Ok           10:45 AM, 22nd Oct                   Sohaib                   We can see that you have placed your order 9591296895 on Oct 21, 2022. We would like to inform you that your click-and-collect order will be delivered to the stores and ready to pick up on 22-10-2022.           10:47 AM, 22nd Oct                   Sohaib                    You’ll receive an SMS and an email when your order is ready for collection.           10:47 AM, 22nd Oct                     saheer                    Its already ready           10:47 AM, 22nd Oct                     saheer                    I have two orders           10:48 AM, 22nd Oct                     saheer                    9591296871           10:48 AM, 22nd Oct                   Sohaib                   Please allow me a moment to check this for you.           10:49 AM, 22nd Oct                     saheer                    What about this one           10:49 AM, 22nd Oct                     saheer                    Ok           10:49 AM, 22nd Oct                   Sohaib                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9591296871) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9591296895).           10:50 AM, 22nd Oct                   Sohaib                   The payment has been captured only once from your account which is for the new successfully placed order.           10:50 AM, 22nd Oct                   Sohaib                   And also we can find that you've placed an order on 22-10-2022 9591369348           10:51 AM, 22nd Oct                     saheer                    Wats order number for my watch           10:52 AM, 22nd Oct                   Sohaib                   164550007 - - Omax Men Blue Strap Analog Watch - 00SX7005KU04           10:52 AM, 22nd Oct                   Sohaib                   Order number : 9591296895           10:52 AM, 22nd Oct                     saheer                    Yes           10:52 AM, 22nd Oct                     saheer                    When i can pickup brother           10:53 AM, 22nd Oct                   Sohaib                   You’ll receive an SMS and an email when your order is ready for collection. Kindly expected that within today           10:53 AM, 22nd Oct                     saheer                    Ok bro           10:53 AM, 22nd Oct                   Sohaib                   Is there anything else I can help you with?           10:53 AM, 22nd Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:54 AM, 22nd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5035627