Subject: Ticket Assigned - Conversation with Khristen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 22 Oct 2022 06:02:31 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Khristen Khristen                    Hi           09:41 AM, 22nd Oct                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            09:41 AM, 22nd Oct                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            09:41 AM, 22nd Oct                     Khristen                    1           09:41 AM, 22nd Oct                   Centrepoint UAE whatsapp bot                    Hello Khristen , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:41 AM, 22nd Oct                     Khristen                    3           09:41 AM, 22nd Oct                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            09:41 AM, 22nd Oct                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:41 AM, 22nd Oct                     Khristen                    2           09:42 AM, 22nd Oct                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:42 AM, 22nd Oct                     Khristen                    1           09:42 AM, 22nd Oct                   Centrepoint UAE whatsapp bot                   Please enter your email address           09:42 AM, 22nd Oct                     Khristen                    [email-masked]           09:42 AM, 22nd Oct                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:42 AM, 22nd Oct                     Khristen                    for this order number, i requested a refund on the same day.. just want to know when will they be collecting it? as i will be traveling on 25th           09:44 AM, 22nd Oct                     Khristen                    i mean return           09:44 AM, 22nd Oct                   Sohaib                   Hi Khristen ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:48 AM, 22nd Oct                     Khristen                    can u help on my query           09:49 AM, 22nd Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:51 AM, 22nd Oct                   Sohaib                   please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (971523792253). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further           09:54 AM, 22nd Oct                     Khristen                    ok ill wait, but in case can i give someone’s number to call.. as i will not be in the country after 25th           09:56 AM, 22nd Oct                   Sohaib                   You can provide us with an alternative number also you can refund your item via any store that you wish           09:57 AM, 22nd Oct                     Khristen                    oh so u mean i can bring to the store ?           09:57 AM, 22nd Oct                     Khristen                    in case the pick up did not happen ill bring to the store then, thank you           09:58 AM, 22nd Oct                   Sohaib                   Yes you would be able to do that within 14 days from the date of delivery           10:00 AM, 22nd Oct                   Sohaib                   Is there anything else I can help you with?           10:00 AM, 22nd Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:02 AM, 22nd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5035488