Subject: New Reply Received - Fwd: Your products are on the way
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Thu, 20 Oct 2022 08:03:23 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Fwd: Your products are on the way  Ticket comment <div dir="auto">I threw away the original container. What do I do? </div>
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<div>On Oct 20, 2022 10:38, Homecentre &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Angela,<br><br>Thank you for your prompt response</div>
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<div dir="ltr">We are truly sorry to hear that you have received a different size of the item than the one you originally ordered from our website. However, we would like to inform you that we won't be able to arrange an exchange online Here you can return your Home Centre product to any Home Centre store, and use your cash refund or Credit Note to buy a new product right away.</div>
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<div dir="ltr">Here’s what you need to do.<br> <br>- Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Home Centre) store in Kuwait.<br>- Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.<br>- Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.</div>
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<div>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
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<div dir="ltr" style="margin-top:0px;margin-bottom:1rem">Thank You,<br><span style="color:rgb( 0 , 0 , 0 );font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , 'noto sans' , sans-serif , 'apple color emoji' , 'segoe ui emoji' , 'segoe ui symbol' , 'noto color emoji';font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;float:none;display:inline !important" dir="ltr">Home Centre </span>Support Team</div>
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<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;max-height:0px;line-height:0px;color:#ffffff">5024147:1125156</span>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5024147