Subject: Ticket Assigned - NEED ESCALATION
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 20 Oct 2022 04:07:42 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  NEED ESCALATION hi                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi hi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:55 AM, 20th Oct                     hi                    Okay           07:55 AM, 20th Oct                   Sohaib                   Hi  ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           07:56 AM, 20th Oct                     hi                    Why is my return pickup not happening           07:56 AM, 20th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:58 AM, 20th Oct                   Sohaib                   Could you Please share your order number so we can be able to assist you optimally. We appreciate your cooperation,,            07:59 AM, 20th Oct                     hi                    9590063883           08:00 AM, 20th Oct                   Sohaib                   Iconic Lace Detail Mini Tiered Dress with Waist Belt and V-neck           08:01 AM, 20th Oct                     hi                    Yes           08:01 AM, 20th Oct                   Sohaib                   Could you please confirm if the following contact number is correct : +971507649296           08:02 AM, 20th Oct                     hi                    Yes           08:02 AM, 20th Oct                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:02 AM, 20th Oct                     hi                    Hiw long should i wait           08:02 AM, 20th Oct                   Sohaib                   Please be assured we will do our best to arrange that very soon on a priority basis,           08:02 AM, 20th Oct                   Sohaib                   We'd appreciate your understanding and cooperation with us           08:03 AM, 20th Oct                   Sohaib                   Is there anything else I can help you with?           08:05 AM, 20th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:07 AM, 20th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5024328