Subject: New Reply Received - Re: kindly advice
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 19 Oct 2022 10:22:34 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Re: kindly advice  Ticket comment <div dir="auto">Hi one of your courier called me and said he will come to pick  </div>
<div dir="auto">Thank you for your consideration </div>
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<div>On Wed, 19 Oct 2022 at 2:20 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5011655</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Sohaib Ahmed : </div>
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<div dir="ltr">Hi Farid,<br><br>Thank you for your kind response<br><br>Kindly note the courier partner may take up to <strong>3-5</strong> business days to arrange the collection and when the item gets collected and reached our warehouse the refund will be processed to the same.  </div>
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<br>Also, you can return your Max Fashion product to any Max Fashion store, and use your cash refund or Credit Note to buy a new product right away. Please do let us know if you are interested in this procedure Please do let us know if you're looking for that </div>
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<br>​Looking forward to hearing from you.<br><br>Thank You,<br>Max Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5011655