Subject: New Reply Received - Re: kindly advice
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 18 Oct 2022 07:30:08 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Re: kindly advice  Ticket comment <div dir="auto">As per your previous email you said you will send someone to come and change within 3 days  so am waiting </div>
<div dir="auto">If not so i will go to your outlets near by</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 18 Oct 2022 at 11:25 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5011655</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
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<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">Sohaib Ahmed : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Farid ,</div>
<div><br></div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this. however, we have created a return request for the wrong item delivered please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you at the following contact number when arranging the collection with you: (+96895373767). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.</div>
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<div dir="ltr">Also, you can return your Max Fashion product to any Max Fashion store, and use your cash refund or Credit Note to buy a new product right away. Please do let us know if you are interested in this procedure </div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div dir="ltr" style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span>Max </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5011655