Subject: Ticket Assigned - NEED ESCALATION
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 18 Oct 2022 06:02:04 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  NEED ESCALATION kyle chua                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi kyle chua, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4690409205 Bot:    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:51 AM, 18th Oct                     kyle chua                    supposed to be yesterday it will be deliver.           09:52 AM, 18th Oct                   Sohaib                   Hi Kyle ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:53 AM, 18th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:54 AM, 18th Oct                   Sohaib                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However would you please confirm your contact number: +97466298818           09:54 AM, 18th Oct                     kyle chua                             09:55 AM, 18th Oct                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.  And we have already asked them to expedite e the delivery priority basis           09:58 AM, 18th Oct                   Sohaib                   We will do our best to arrange that very soon on a priority basis,           09:59 AM, 18th Oct                   Sohaib                   Is there anything else I can help you with?           09:59 AM, 18th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:01 AM, 18th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5016081