Subject: Ticket Assigned - NEED ESCALATION
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 18 Oct 2022 04:36:04 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  NEED ESCALATION TJP                    2           08:17 AM, 18th Oct                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            08:17 AM, 18th Oct                   Centrepoint UAE whatsapp bot                    Hello TJP , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:17 AM, 18th Oct                     TJP                    2           08:17 AM, 18th Oct                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            08:17 AM, 18th Oct                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:17 AM, 18th Oct                     TJP                    2           08:17 AM, 18th Oct                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:17 AM, 18th Oct                     TJP                    1           08:17 AM, 18th Oct                   Centrepoint UAE whatsapp bot                   Please enter your email address           08:17 AM, 18th Oct                     TJP                    [email-masked]           08:18 AM, 18th Oct                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:18 AM, 18th Oct                   Sohaib                   Hi Jatint,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           08:19 AM, 18th Oct                     TJP                    very good morning Sohaib           08:20 AM, 18th Oct                     TJP                             08:20 AM, 18th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:21 AM, 18th Oct                     TJP                    i am waiting since 9th oct.           08:21 AM, 18th Oct                     TJP                    i am going to india on Thursday evening for 2 weeks than it will be too late to retuen           08:22 AM, 18th Oct                     TJP                    return*           08:22 AM, 18th Oct                     TJP                    so pls do needfull           08:22 AM, 18th Oct                     TJP                    i hope i am clear with my query?           08:24 AM, 18th Oct                     TJP                    u there sohaib??           08:25 AM, 18th Oct                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           08:26 AM, 18th Oct                     TJP                    i am online here           08:26 AM, 18th Oct                     TJP                    pls update and arrange for return at earliest           08:27 AM, 18th Oct                   Sohaib                   We are truly sorry for that as we can see that your order takes more than usual to be collected           08:28 AM, 18th Oct                   Sohaib                   Could you please confirm if the following contact number is correct : +971509770245           08:28 AM, 18th Oct                     TJP                    yes           08:28 AM, 18th Oct                   Sohaib                   Please be assured we will do our best to arrange that very soon on a priority basis,           08:29 AM, 18th Oct                     TJP                    +971551800275 as well           08:29 AM, 18th Oct                     TJP                    i would appreciate for the same.           08:30 AM, 18th Oct                     TJP                    hope u understood why i am following as i will not be available after Thursday for next 15 days thn it will be too late to return...           08:31 AM, 18th Oct                   Sohaib                   Rest assured we will do our best to arrange collection priority as we jane already informed our couier team to conctact you urgently           08:32 AM, 18th Oct                     TJP                    Thank you so much Sohaib.....have a great day!!           08:33 AM, 18th Oct                   Sohaib                   Is there anything else I can help you with?           08:35 AM, 18th Oct                     TJP                    no txs           08:35 AM, 18th Oct                   Sohaib                   As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 4-15 days.             08:35 AM, 18th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:35 AM, 18th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5015921