Subject: Ticket Assigned - Conversation with Farah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 18 Oct 2022 04:21:44 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Farah Farah                    Hi there           07:42 AM, 18th Oct                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            07:42 AM, 18th Oct                   Babyshop UAE WhatsApp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:42 AM, 18th Oct                     Farah                    1           07:42 AM, 18th Oct                   Babyshop UAE WhatsApp bot                    Hello Farah , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:42 AM, 18th Oct                     Farah                    4           07:42 AM, 18th Oct                   Babyshop UAE WhatsApp bot                    Looking for a Babyshop store near you? Just tap on the link below? and choose your city.   www.babyshopstores.com/ae/en/storelocator   Happy shopping!?️             07:42 AM, 18th Oct                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:42 AM, 18th Oct                     Farah                    2           07:45 AM, 18th Oct                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:45 AM, 18th Oct                     Farah                    1           07:45 AM, 18th Oct                   Babyshop UAE WhatsApp bot                   Please enter your email address           07:45 AM, 18th Oct                     Farah                    [email-masked]           07:45 AM, 18th Oct                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           07:45 AM, 18th Oct                   Sohaib                   Hi Farah ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           07:46 AM, 18th Oct                     Farah                    Hi Sohaib           07:46 AM, 18th Oct                     Farah                    I need a pram urgently           07:46 AM, 18th Oct                     Farah                    Could I purchase it           07:46 AM, 18th Oct                     Farah                    And have it delivered today?           07:46 AM, 18th Oct                     Farah                    I'm staying at the crowne plaza in dubai marina           07:46 AM, 18th Oct                   Sohaib                   Kindly note that the delivery depends on the availability of the item at the nearest warehouse from your address However usually takes 0-1 days maximum and the expected delivery day will be showing on the page while checking out before the payment process           07:49 AM, 18th Oct                     Farah                    What's your closest store to the Marina           07:50 AM, 18th Oct                     Farah                             07:51 AM, 18th Oct                     Farah                    A store that has this item available           07:51 AM, 18th Oct                   Sohaib                   Kindly visit the link given below will help you locate the nearest store to your location : https://www.babyshopstores.com/ae/en/storelocator           07:52 AM, 18th Oct                   Sohaib                   Please allow me a moment to check this for you.           07:52 AM, 18th Oct                     Farah                    Ok thank you           07:52 AM, 18th Oct                     Farah                    The one in blue please           07:53 AM, 18th Oct                   Sohaib                   Please allow me a moment           07:53 AM, 18th Oct                     Farah                    Sure thank you           07:54 AM, 18th Oct                   Sohaib                   Would you please share the link           07:54 AM, 18th Oct                   Sohaib                   Could you please confrim           07:55 AM, 18th Oct                   Sohaib                   https://www.babyshopstores.com/ae/en/Baby-%26-Moms/Activity-%26-Gear/Strollers-%26-Prams/Strollers/BABYSHOP-Coolbaby-Compact-Stroller-with-Canopy/p/162442070           07:55 AM, 18th Oct                   Sohaib                   Hi Farah, I'm not getting a response from you. Are we still connected?           07:56 AM, 18th Oct                     Farah                    https://www.babyshopstores.com/ae/en/Baby-%26-Moms/Activity-%26-Gear/Strollers-%26-Prams/Strollers/BABYSHOP-Mimi-Lu-Zoey-Blue-Stroller-with-Sun-Canopy-%28Upto-3-years%29/p/162393806           07:56 AM, 18th Oct                     Farah                    Not this one           07:56 AM, 18th Oct                     Farah                    This one           07:56 AM, 18th Oct                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           07:57 AM, 18th Oct                     Farah                    153 Aed in blue           07:57 AM, 18th Oct                     Farah                    No problem at all           07:59 AM, 18th Oct                   Sohaib                   Thank you for allowing me the time to check. I appreciate your patience.           08:04 AM, 18th Oct                   Sohaib                   We are really sorry fro that as the item available only at the following store with quantity mentioned:           08:05 AM, 18th Oct                   Sohaib                   BS - Al Dhahid Shj Cops, AL Zahia Centre & Sharjah City Centre - 1 items in each of the stores           08:05 AM, 18th Oct                     Farah                    Oh no           08:05 AM, 18th Oct                     Farah                    That's ok           08:05 AM, 18th Oct                   Sohaib                   Which is mean not available in the store across Dubai you can create online order           08:06 AM, 18th Oct                     Farah                    Please let me know where the closest store is to the marina           08:06 AM, 18th Oct                     Farah                    I can't seem to figure out the store locater           08:06 AM, 18th Oct                   Sohaib                   Please allow me a moment to check this for you.           08:06 AM, 18th Oct                   Sohaib                   Centrepoint, Sheikh Zayed Road, Ibn Battuta           08:12 AM, 18th Oct                   Sohaib                   https://goo.gl/maps/upcnh8WCBdq6o82z9           08:12 AM, 18th Oct                   Sohaib                   Is there anything else I can help you with?           08:12 AM, 18th Oct                     Farah                    Thank you so much           08:13 AM, 18th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:13 AM, 18th Oct                     Farah                    If I order the pram from the sharjah branch how long will it take to arrive?           08:13 AM, 18th Oct                     Farah                    1 day?           08:13 AM, 18th Oct                     Farah                    Thank you so much           08:14 AM, 18th Oct                   Sohaib                   We are really sorry as we won't be able to arrange delivery from another city but the item might be available at the warehouse the delivery date will be mentioned while placing your order before confirming the order           08:18 AM, 18th Oct                   Sohaib                   Is there anything else I can help you with?           08:19 AM, 18th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:21 AM, 18th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5015900