Subject: New Reply Received - Product information
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 17 Oct 2022 07:31:17 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Product information  Ticket comment <div dir="auto">Here are the pictures of the product. Red color is spreading on white part. Is it okay or it will spread further after wash?</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Oct 16, 2022, 10:21 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5004229</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Sohaib Ahmed : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Syed,</div>
<div><br></div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div dir="ltr">We apologize for the inconvenience caused.<br><br>Though rare this is really unfortunate that you received a defective item in your recent purchase with us. We understand that you are skeptical about your future purchases. <br><br>We would like to inform you that whenever a customer places an order from our website, all the items go through a quality check performed by our professional staff and we always make sure to deliver the products in good shape.  however, we request you please share with us an image of the item showing the issue so that we can investigate further and assist you accordingly with this.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We request you to please specify your order number and for which item you have received the <span>defective </span>item along with its price so we can further assist you.<br><br>
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<div>We are looking forward to hearing from you soon. Thank you for your help!</div>
<div><br></div>
<div dir="ltr" style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span>Centrepoint </span>Support Team</div>
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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044002511498'>Screenshot_20221017_102914.jpg</a><br />2. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044002511499'>Screenshot_20221017_102937.jpg</a><br />3. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044002511500'>Screenshot_20221017_102851.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5004229