Subject: Ticket Assigned - Conversation with ELL
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 17 Oct 2022 05:32:16 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ELL ELL                    Good day           09:19 AM, 17th Oct                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            09:19 AM, 17th Oct                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            09:19 AM, 17th Oct                     ELL                    I need assistance please           09:19 AM, 17th Oct                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           09:19 AM, 17th Oct                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            09:19 AM, 17th Oct                     ELL                    1           09:19 AM, 17th Oct                   Centrepoint UAE whatsapp bot                    Hello ELL , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:19 AM, 17th Oct                     ELL                    1           09:20 AM, 17th Oct                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           09:20 AM, 17th Oct                     ELL                    950906623659           09:20 AM, 17th Oct                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           09:20 AM, 17th Oct                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            09:20 AM, 17th Oct                     ELL                    1           09:21 AM, 17th Oct                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           09:21 AM, 17th Oct                     ELL                    9590623659           09:21 AM, 17th Oct                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:       You can also easily track your order from My Account > Order History.             09:21 AM, 17th Oct                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:21 AM, 17th Oct                     ELL                    3           09:21 AM, 17th Oct                   Centrepoint UAE whatsapp bot                    Hi ELL , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            09:21 AM, 17th Oct                     ELL                    5           09:21 AM, 17th Oct                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:21 AM, 17th Oct                     ELL                    Ok thank you           09:22 AM, 17th Oct                   Sohaib                   Hi Dera Customer,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:22 AM, 17th Oct                     ELL                    Good morning           09:22 AM, 17th Oct                     ELL                    Can i give you one order number pls           09:23 AM, 17th Oct                     ELL                    9590623659           09:23 AM, 17th Oct                     ELL                    By miatake we have selected dalma mall abu dhabi for click and collect but we wanted it to be collected in ibn battuta mall dubai           09:23 AM, 17th Oct                     ELL                    Can you help pls thank you           09:24 AM, 17th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:24 AM, 17th Oct                     ELL                    Ok pls           09:25 AM, 17th Oct                   Sohaib                   We are sorry to inform you that as per our policy we won't be able to change your store collection location once the order has been placed successfully.           09:26 AM, 17th Oct                     ELL                    So what are my options?           09:26 AM, 17th Oct                   Sohaib                   The order will be automatically canceled if not collected within 14 days and the amount will be reversed after 7-14 days.           09:26 AM, 17th Oct                     ELL                    Cancel the order and order it again?           09:26 AM, 17th Oct                     ELL                    R u still there?           09:27 AM, 17th Oct                   Sohaib                   Yes you would be able to do that by refusing collection and the order will be canceled by the system automatically within 14 days           09:29 AM, 17th Oct                   Sohaib                   Is there anything else I can help you with?           09:31 AM, 17th Oct                     ELL                    None           09:31 AM, 17th Oct                     ELL                    Ty           09:31 AM, 17th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:31 AM, 17th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5012140