Subject: New Reply Received - Re: Sorry, your order was not processed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 16 Oct 2022 14:57:37 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Re: Sorry, your order was not processed  Ticket comment <div dir="auto">
<div style="font-family:sans-serif;font-size:12.8px" dir="auto">
<br><div style="height:88px"></div>
<div style="width:361.091px;margin:16px 0px"><div><div dir="auto">
<div dir="auto">Good Day</div>
<div dir="auto"><br></div>
<div dir="auto">Please note that the Casio watches which i collected from your store against my online Order No.  8188310498 are different than my order.</div>
<div dir="auto">I have ordered 2: pieces of same items for gents, but the received items is one which i ordered and another one is small which is for ladies or kids.</div>
<div dir="auto"><br></div>
<div dir="auto">I have checked the items yesterday only.</div>
<div dir="auto"><br></div>
<div dir="auto">It would very much useful if you replace the wrong one.</div>
<div dir="auto"><br></div>
<div dir="auto">Regards</div>
<div style="color:rgb(136,136,136)">
<div dir="auto">Hidas Thondiyil</div>
<div dir="auto">Mobile No. 50485545</div>
</div>
</div></div></div>
<div style="height:0px"></div>
</div>
<br>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 30 Sep 2022, 07:20 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Hidas,</div>
<div><br></div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8188309141) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8188310498).<br><br>The payment has been captured only once from your account which is for the new successfully placed order. So you don't have to pay any amount while collecting as your order has already been paid successfully <br><br>
</div>
<div dir="ltr">Kindly expected your order being ready at the store  Al-Bairaq Mall - Fintas Commercial Centre, 85 Street 250, Egaila (Fintas). on 01/10/22 You’ll receive an SMS and an email when your order is ready for collection.</div>
<div><br></div>
<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
<div><br></div>
<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
<div><br></div>
<div dir="ltr" style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box'>Centrepoint </span>Support Team</div>
</div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4939086