Subject: New Reply Received - Shukran
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 15 Oct 2022 08:46:52 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Shukran  Ticket comment <div dir="ltr">
Hi,<div><br></div>
<div>Yes i did the steps and still it says the same.</div>
<div>That the given number is associated with another account.</div>
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<div>Please see attachment.</div>
<div><br></div>
<div>Thanks,</div>
<div>Ivana</div>
<div><br></div>
<div><img alt="IMG_6463.png" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMjQyMDM3OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.A9oemwQTd0UfjKx8MCEGawMh4hECrPNThQupHweh2Tg" data-id="2044002420378"></div>
<div><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)"><br></span></div>
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<img alt="IMG_6464.png" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMjQyMDM3OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.8Z2JlgWAsfUOdm3948RhNgMqu2dfMKfGsAvICTiraPY" data-id="2044002420379"><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)"><br></span><br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 15 Oct 2022, at 10:19, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5001288</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5001288<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<span>-</span>——</div>
<div dir="ltr">Sohaib Ahmed : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Ivana</div>
<div dir="ltr">​</div>
<div dir="ltr">Thank you for getting in touch with us.</div>
<div><br></div>
<div dir="ltr">We have checked on your account details and see that your Shukran card is not linked. </div>
<div><br></div>
<div dir="ltr">Now we request you to link your Shukran account again to link your Shukran card, please follow the below steps:</div>
<div><br></div>
<div>1- Log in to your account.</div>
<div>2- Go to My account &gt; Shukran &gt; Link your account here.</div>
<div>3- Follow the provided steps on the webpage</div>
<div><br></div>
<div>We are giving you 5 days from the order date to link your account. Once you link your account within 5 days of purchase, your points will be automatically credited to your Shukran account. You can only earn points on your last purchase.</div>
<div><br></div>
<div>If you face any issues while linking your Shukran account then please contact the Shukran support team at 800–SHUKRAN (800–7485726), or email [email-masked] to update your card information (mobile or email), and then you will be able to receive the verification code to link your card successfully.</div>
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<div dir="ltr" style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Thank You,<br style="box-sizing: border-box"><span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">Centrepoint </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5001288