Subject: Ticket Assigned - Conversation with patrick
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 15 Oct 2022 06:03:07 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with patrick patrick                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  patrick Bot:  Hi patrick, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  056426219            09:43 AM, 15th Oct                     patrick                    Im waiting           09:43 AM, 15th Oct                   Sohaib                   Hi Patrick ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:44 AM, 15th Oct                     patrick                    Hi my order not collected yet           09:44 AM, 15th Oct                     patrick                    Return request already made           09:45 AM, 15th Oct                     patrick                    9589781201 req no           09:46 AM, 15th Oct                     patrick                    Can i have an quick process completion?           09:46 AM, 15th Oct                     patrick                    Are you there?           09:46 AM, 15th Oct                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           09:47 AM, 15th Oct                     patrick                    Ok           09:49 AM, 15th Oct                     patrick                    You there?           09:50 AM, 15th Oct                   Sohaib                   please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+971569426219). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further           09:51 AM, 15th Oct                   Sohaib                   Is there anything else I can help you with?           09:52 AM, 15th Oct                     patrick                    Hii           09:52 AM, 15th Oct                   Sohaib                   Have you received our messages           09:53 AM, 15th Oct                     patrick                    Hii           09:54 AM, 15th Oct                     patrick                    Are you there?           09:55 AM, 15th Oct                     patrick                    Why this much delay?           09:55 AM, 15th Oct                   Sohaib                   please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+971569426219). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further           09:56 AM, 15th Oct                   Sohaib                   Is there anything else I can help you with?           09:57 AM, 15th Oct                     patrick                    I have done return request on 11 October           09:57 AM, 15th Oct                     patrick                    Now its almost done           09:57 AM, 15th Oct                     patrick                    Thats why i contaced           09:58 AM, 15th Oct                   Sohaib                   Please be assured we will do our best to arrange that very soon on a priority basis, We would request you kindly allow us some time so we can fix that optimally            09:58 AM, 15th Oct                     patrick                    Please initiate collection for today           09:58 AM, 15th Oct                     patrick                    Shall i wait ?           09:59 AM, 15th Oct                   Sohaib                   Yes please as we can see that your return request has been invited on 12/10/2022 However we were going to arrange collection priority as per your request           10:00 AM, 15th Oct                   Sohaib                   Intiated*           10:00 AM, 15th Oct                   Sohaib                   Is there anything else I can help you with?           10:01 AM, 15th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:02 AM, 15th Oct                     patrick                    Hmm           10:02 AM, 15th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5004569