Subject: Ticket Assigned - Conversation with Veena
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 15 Oct 2022 05:52:58 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Veena Veena                    1           09:37 AM, 15th Oct                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            09:37 AM, 15th Oct                   Babyshop UAE WhatsApp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            09:37 AM, 15th Oct                     Veena                    1           09:37 AM, 15th Oct                   Babyshop UAE WhatsApp bot                    Hello Veena , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:37 AM, 15th Oct                     Veena                    3           09:38 AM, 15th Oct                   Babyshop UAE WhatsApp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            09:38 AM, 15th Oct                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:38 AM, 15th Oct                     Veena                    2           09:38 AM, 15th Oct                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:38 AM, 15th Oct                     Veena                    1           09:38 AM, 15th Oct                   Babyshop UAE WhatsApp bot                   Please enter your email address           09:38 AM, 15th Oct                     Veena                    V           09:38 AM, 15th Oct                   Babyshop UAE WhatsApp bot                   Please enter your email address           09:38 AM, 15th Oct                     Veena                    [email-masked]           09:38 AM, 15th Oct                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           09:38 AM, 15th Oct                   Sohaib                   Hi Veena ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:39 AM, 15th Oct                     Veena                    Hi           09:39 AM, 15th Oct                   Sohaib                   Would you please do let us know how we can help you           09:41 AM, 15th Oct                     Veena                    [9/22, 7:15 PM] Veena: 9586533650 [9/22, 7:16 PM] Veena: 32380 [9/22, 7:16 PM] Veena: 34946           09:41 AM, 15th Oct                     Veena                    There are the order numbers           09:41 AM, 15th Oct                     Veena                    In all these orders 1 of set of 3pcs bottle is missing           09:42 AM, 15th Oct                     Veena                    I have complained it before e also and on email also           09:42 AM, 15th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:42 AM, 15th Oct                     Veena                    No action has been taken SI ce yet           09:43 AM, 15th Oct                   Sohaib                   We’re really sorry if we’ve taken longer than usual to get back to you.  Our team is working on your issue and will get back to you very soon as they're investigating the same with a delivery agent as well in the meantime           09:46 AM, 15th Oct                     Veena                    ?           09:46 AM, 15th Oct                     Veena                    How much time it will take           09:47 AM, 15th Oct                     Veena                    You guys have already this this long time           09:47 AM, 15th Oct                   Sohaib                   We will update you as soon as we receive further updates from them.  We request you to please allow us some more time so we can assist you regarding this accordingly.           09:48 AM, 15th Oct                   Sohaib                   We appreciate your continued cooperation and patience with us.           09:48 AM, 15th Oct                   Sohaib                   Is there anything else I can help you with?           09:50 AM, 15th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:52 AM, 15th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5004547