Subject: Ticket Assigned - Conversation with mubeen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 15 Oct 2022 05:39:05 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mubeen mubeen                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  mubeen Bot:  Hi mubeen, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0552529660 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Mubeen, thank you for contacting us. This's Mazen We would be happy to help you. Agent:  Is your query regarding return ? Customer:  Hi Customer:  I have just created a return request Customer:  I only wanted to return 4 items but it created return for all items Customer:  9586767132 this is the order number im talking about Agent:  We request you to please allow us some time to check your details and back to you, stay with us Customer:  Ok Agent:  we have successfully cancelled the return request as per your request Agent:  Do you have any other inquiries that we can help with? Customer:  Please create a return request on my behalf Customer:  As im not able to do by myself. When i try it creates for all items Customer:  I want to return 2 quantity of Junior sequin embellished coloblock sweater and joggers set in both sizes Customer:  And Sanrio hello kitty print long sleeves tshirts Both Customer:  So total 4 items i want to return Agent:  We request you to please allow us some time to check your details and back to you, stay with us Customer:  There ?? Customer:  Ok Agent:  We request you to please allow us some time to check your details and back to you, stay with us Agent:  We have created a return request for the item, collection team will collect in 2 to 3 working days Agent:  Do you have any other inquiries that we can help with? Customer:  Thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Mubeen , Thank you for contacting us. I'm Tawfik. I will be happy to help you. Customer:  Hello Customer:  Im trying to place an order and wanted to use my wallet amount Customer:  But im getting error saying Wallet amount error Customer:  And im not able to proceed to payment Agent:  Can you please share your order number or registered email address? Customer:  [email-masked] Customer:  No order created as im unable to place the order Customer:  In my wallet it says i have 52aed, but i cannot use it Agent:  Thank you for sharing the details. Please allow me a moment to check this for you. Customer:  Sure Agent:  As we can see you have 52.55 did you try to pay via the shukran pay option Agent:  And what is the error is showing Customer:  Yes it was selected Customer:  Will you plz wait so that i may try to order and take screenshot Customer:  IMAGE Customer:  This is the error I have Agent:  Thanks for sharing ,we will escalte your issue to the technical team to fix it asap Agent:  Do you have any another inquiry can i help you with ? Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:27 AM, 15th Oct                   Sohaib                   Hi Mubeen ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:27 AM, 15th Oct                     mubeen                    Hi           09:27 AM, 15th Oct                     mubeen                    I returned few items and want to check status of refund           09:28 AM, 15th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:28 AM, 15th Oct                   Sohaib                   Could you Please share your order number so we can be able to assist you optimally  \ We appreciate your cooperation,,            09:29 AM, 15th Oct                     mubeen                    Give me a moment           09:30 AM, 15th Oct                     mubeen                    9589641977           09:30 AM, 15th Oct                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           09:32 AM, 15th Oct                     mubeen                    Ok           09:32 AM, 15th Oct                   Sohaib                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           09:33 AM, 15th Oct                   Sohaib                   Is there anything else I can help you with?           09:34 AM, 15th Oct                     mubeen                    I just wanted to confirm if the items reached to warehouse or not           09:34 AM, 15th Oct                   Sohaib                   Yes the item has been reached our warehouse successfully and the refund will be processed very soon           09:36 AM, 15th Oct                     mubeen                    Okay thank you           09:37 AM, 15th Oct                   Sohaib                   Is there anything else I can help you with?           09:37 AM, 15th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:38 AM, 15th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5004521