Subject: Ticket Assigned - Conversation with renea reyes
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 15 Oct 2022 04:57:14 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with renea reyes renea reyes                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  renea reyes Bot:  Hi renea reyes, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9590322043 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0553818438            08:45 AM, 15th Oct                   Sohaib                   Hi Renea  ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           08:46 AM, 15th Oct                     renea reyes                    Hi good morning!           08:46 AM, 15th Oct                     renea reyes                    May i know why my order hasn't processed           08:47 AM, 15th Oct                   Sohaib                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9590322043) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9590323084).           08:47 AM, 15th Oct                   Sohaib                   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order 9590323084 has been shipped out you will receive an email notification for the same containing the tracking details.           08:47 AM, 15th Oct                   Sohaib                   Is there anything else I can help you with?           08:49 AM, 15th Oct                     renea reyes                    So does it mean that my order has been placed again and possible to ship?           08:50 AM, 15th Oct                   Sohaib                   Yes, rest assured that Once this order 9590323084 has been shipped out you will receive an email notification for the same containing the tracking details.           08:50 AM, 15th Oct                     renea reyes                    Okay. Thank you! I hope i can receive it with the date u have  indicated in my  order receipt.           08:52 AM, 15th Oct                   Sohaib                   Is there anything else I can help you with?           08:52 AM, 15th Oct                   Sohaib                   Please note the expected delivery date on :18-10-2022           08:53 AM, 15th Oct                     renea reyes                    I've been dissapointed few times with my orders before because of delivery. The delivery person said he called even i didn't received any calls and then he returned my order.           08:54 AM, 15th Oct                   Sohaib                   We sincerely apologize for any inconvenience caused to you Please be assured we will do our best to arrange that very soon on a priority basis, We would request you kindly allow us some time so we can fix that optimally            08:54 AM, 15th Oct                   Sohaib                   Is there anything else I can help you with?           08:55 AM, 15th Oct                     renea reyes                    That's all! Thank you!           08:56 AM, 15th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:56 AM, 15th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5004467