Subject: New Reply Received - Re: Your return request has been cancelled
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 15 Oct 2022 04:14:13 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Re: Your return request has been cancelled  Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
Kindly see the pictures attached for the information required. The returned item was a
<b>'solid maxi dress with long sleeves' </b> and the return product code<b> RP100522001747</b>
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<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
Thank you</div>
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Get <a href="https://aka.ms/AAb9ysg" rel="noreferrer">Outlook for Android</a>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, October 15, 2022 7:21:13 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Your return request has been cancelled
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4999809</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Sohaib Ahmed : </div>
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<div dir="ltr">Hi Amna</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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We sincerely apologize for the delay in the processing of your return however, we request you please share with us the tracking number or the return slip which the courier may have handed over to you at the time of collecting the items from you so that we can
 further investigate this and help you receive your refund asap.</div>
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<div dir="ltr">Also please confirm with us the name of the item as per your order that you've returned so we can check and investigate further </div>
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<div>We are looking forward to hearing from you soon. Thank you for your help!</div>
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Thank You,<br style="box-sizing:border-box">
<span style="color:rgb(0,0,0)">Splash </span>Support Team</div>
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Attachments :
1. <a href='https://helpae.splashfashions.com/helpdesk/attachments/2044002410973'>Screenshot_20221014-082007_Messages.jpg</a><br />2. <a href='https://helpae.splashfashions.com/helpdesk/attachments/2044002410974'>Screenshot_20221015-080946_Splash.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4999809