Subject: Ticket Assigned - Conversation with Habiba Omer Ali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 Oct 2022 07:21:00 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Habiba Omer Ali Habiba Omer Ali                    Hello           11:05 AM, 14th Oct                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:05 AM, 14th Oct                   Centrepoint UAE whatsapp bot                    Hello Habiba Omer Ali , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:05 AM, 14th Oct                     Habiba Omer Ali                    2           11:05 AM, 14th Oct                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            11:05 AM, 14th Oct                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:05 AM, 14th Oct                     Habiba Omer Ali                    2           11:07 AM, 14th Oct                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:07 AM, 14th Oct                     Habiba Omer Ali                    1           11:07 AM, 14th Oct                   Centrepoint UAE whatsapp bot                   Please enter your email address           11:07 AM, 14th Oct                     Habiba Omer Ali                    [email-masked]           11:07 AM, 14th Oct                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:07 AM, 14th Oct                     Habiba Omer Ali                    Okay           11:07 AM, 14th Oct                   Sohaib                   Hi Habiba ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:08 AM, 14th Oct                     Habiba Omer Ali                    Hello shoaib           11:08 AM, 14th Oct                     Habiba Omer Ali                    Regarding one of my order           11:08 AM, 14th Oct                     Habiba Omer Ali                    I have revieved the wrong order today           11:09 AM, 14th Oct                   Sohaib                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.  We request you to please specify your order number and for which item you have received the wrong item along with its price so we can further assist you. ​ We would also request you provide us some snapshots of the wrong item you received.           11:10 AM, 14th Oct                     Habiba Omer Ali                    Okk           11:11 AM, 14th Oct                     Habiba Omer Ali                             11:12 AM, 14th Oct                     Habiba Omer Ali                             11:12 AM, 14th Oct                     Habiba Omer Ali                             11:12 AM, 14th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:13 AM, 14th Oct                     Habiba Omer Ali                             11:13 AM, 14th Oct                     Habiba Omer Ali                    Ok           11:13 AM, 14th Oct                   Sohaib                   164538193 - - Preston Placemat           11:14 AM, 14th Oct                     Habiba Omer Ali                    Yeahh           11:14 AM, 14th Oct                     Habiba Omer Ali                    I have recieved all 6 placemats wrong           11:14 AM, 14th Oct                     Habiba Omer Ali                    So will it be exchanged online ?           11:15 AM, 14th Oct                   Sohaib                   We are really sorry for this However we are going now to initiate the return request from our end to avoid any further delay           11:16 AM, 14th Oct                     Habiba Omer Ali                    Wait           11:16 AM, 14th Oct                     Habiba Omer Ali                    So I won't be getting the placemats           11:17 AM, 14th Oct                     Habiba Omer Ali                    Which I've ordered ??           11:17 AM, 14th Oct                     Habiba Omer Ali                    And refund ???           11:17 AM, 14th Oct                     Habiba Omer Ali                    U guys will only return it           11:17 AM, 14th Oct                   Sohaib                   We are really sorry for that we can see this order is related to the home center we would advise you to get in touch with the relevant team via the link :           11:17 AM, 14th Oct                   Sohaib                   https://www.homecentre.com/ae/ar/write-to-us           11:18 AM, 14th Oct                   Sohaib                   Is there anything else I can help you with?           11:19 AM, 14th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:20 AM, 14th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5002155