Subject: Ticket Assigned - Conversation with Juds
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 Oct 2022 06:53:51 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Juds Juds                    Hi           10:31 AM, 14th Oct                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            10:31 AM, 14th Oct                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:31 AM, 14th Oct                     Juds                             10:31 AM, 14th Oct                   MAX UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           10:31 AM, 14th Oct                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:31 AM, 14th Oct                     Juds                    1           10:31 AM, 14th Oct                   MAX UAE whatsapp bot                    Hello Juds , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:31 AM, 14th Oct                     Juds                    1           10:32 AM, 14th Oct                   MAX UAE whatsapp bot                   Please enter your order number to continue.           10:32 AM, 14th Oct                     Juds                    9590101950           10:32 AM, 14th Oct                   MAX UAE whatsapp bot                    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it.   You can also easily track your order from My Account > Order History.            10:32 AM, 14th Oct                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:33 AM, 14th Oct                     Juds                    2           10:33 AM, 14th Oct                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:33 AM, 14th Oct                     Juds                    1           10:33 AM, 14th Oct                   MAX UAE whatsapp bot                   Please enter your email address           10:33 AM, 14th Oct                     Juds                    [email-masked]           10:33 AM, 14th Oct                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:33 AM, 14th Oct                     Juds                    [email-masked]           10:33 AM, 14th Oct                   Sohaib                   Hi Juds ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:34 AM, 14th Oct                     Juds                    Hi           10:34 AM, 14th Oct                     Juds                    Ordered these           10:34 AM, 14th Oct                     Juds                    But hair clamp didn't receive           10:34 AM, 14th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:34 AM, 14th Oct                   Sohaib                   After checking your order, we found out that your order has been delivered completely, including (164239656 - - Metallic Hair Clamp).  If you still believe that the item is missing please let us know to investigate further           10:36 AM, 14th Oct                   Sohaib                   Hi Judy, I'm not getting a response from you. Are we still connected?           10:38 AM, 14th Oct                     Juds                    Yes           10:39 AM, 14th Oct                     Juds                    It's not there           10:39 AM, 14th Oct                     Juds                    * File attached - 578434f912216f10c21006.mp4 *             10:40 AM, 14th Oct                   Sohaib                   We are really sorry for that However we are going now to initiate the refund for  the item that was missing from your order as well \           10:41 AM, 14th Oct                     Juds                    No, pls deliver           10:41 AM, 14th Oct                   Sohaib                   We are truly sorry for that as we won't be able to make that delivery separately           10:42 AM, 14th Oct                   Sohaib                   We'd appreciate your understanding and cooperation with us           10:42 AM, 14th Oct                     Juds                    Do you know how many minutes wasted to select those items?           10:43 AM, 14th Oct                     Juds                    Then you missed to deliver it and suddenly will refund. ?           10:44 AM, 14th Oct                   Sohaib                   We can understand your frustration with the unexpected experience of shopping with us. we don't aspire to that However we can be able to fix it in the meantime if we processed the refund for the same amount as well           10:45 AM, 14th Oct                   Sohaib                   We really appreciate your understanding and cooperation with us           10:47 AM, 14th Oct                     Juds                    Why 3.60 only?           10:49 AM, 14th Oct                     Juds                    It's 2 clamp           10:49 AM, 14th Oct                   Sohaib                   We would like to inform you that we have processed the refund of the amount (AED 3.60 +3.60) on (14/10/2022) and the amount you paid online will be refunded back to your original payment method within 7-14 working days.           10:51 AM, 14th Oct                   Sohaib                   Is there anything else I can help you with?           10:51 AM, 14th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:53 AM, 14th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5002100