Subject: Ticket Assigned - Conversation with Crystal Perez
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 Oct 2022 06:17:17 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Crystal Perez Crystal Perez                    Hi           10:09 AM, 14th Oct                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            10:09 AM, 14th Oct                   Centrepoint UAE whatsapp bot                    Hello Crystal Perez , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:09 AM, 14th Oct                     Crystal Perez                    2           10:09 AM, 14th Oct                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            10:09 AM, 14th Oct                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:09 AM, 14th Oct                     Crystal Perez                    2           10:09 AM, 14th Oct                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:09 AM, 14th Oct                     Crystal Perez                    1           10:09 AM, 14th Oct                   Centrepoint UAE whatsapp bot                   Please enter your email address           10:09 AM, 14th Oct                     Crystal Perez                    [email-masked]           10:09 AM, 14th Oct                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:09 AM, 14th Oct                     Crystal Perez                    Hi im trying to raise a return request on the app, but there is no option to click?           10:10 AM, 14th Oct                   Sohaib                   Hi Crystal ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:10 AM, 14th Oct                     Crystal Perez                    I want to return this order           10:10 AM, 14th Oct                   Sohaib                   You can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.   ·You can contact our customer support team on 800-6927 to make a return and to be notified of the refund amount based on our return policy. ·You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centrepoint) store across the UAE.           10:12 AM, 14th Oct                   Sohaib                   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in the UAE.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.  ** Please note, all ELECTRONIC items are non-returnable as per our returns policy.           10:12 AM, 14th Oct                   Sohaib                   Is there anything else I can help you with?           10:15 AM, 14th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:16 AM, 14th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5002025