Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 14 Oct 2022 05:55:25 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Good day,<div dir="auto"><br></div>
<div dir="auto">Thank you for your response.</div>
<div dir="auto"><br></div>
<div dir="auto"> The item that I ordered with size UK-30 is returning due to the wrong size that I selected.</div>
<div dir="auto">So, please let me know the same item available with size UK-24 in online or at your Fahaheel store.</div>
<div dir="auto"><br></div>
<div dir="auto">If, you can arrange to deliver the same item with size UK-24 while return for collection the item (UK-30) would be greatly appreciated.</div>
<div dir="auto"><br></div>
<div dir="auto">Thank you.</div>
<div dir="auto"><br></div>
<div dir="auto">Regards,</div>
<div dir="auto">Sindu</div>
<div dir="auto">Contact no. 97128239.</div>
<div dir="auto">Kuwait.</div>
<div dir="auto"><br></div>
<br><br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 14 Oct 2022, 08:11 Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Sindu,</div>
<div><br></div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div dir="ltr">We sincerely apologize for any inconvenience however, we have created a return request for the item at this moment please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you at the following contact number when arranging the collection with you: (+96597128239). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.</div>
<div dir="ltr"><br></div>
<div dir="ltr">When the item has been collected from your end and reached our warehouse the refund will be initiated to the same and also you can return your Max Fashion product to any <span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;display:inline!important;float:none' dir="ltr">Max Fashion</span> store, and use your cash refund or Credit Note to buy a new product right away. Please do let us know if you are interested in this option</div>
<div><br></div>
<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
<div><br></div>
<div dir="ltr" style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box' dir="ltr">Max </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5001089