Subject: New Reply Received - Offier not included in order.
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 14 Oct 2022 03:43:10 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Offier not included in order.  Ticket comment <div dir="auto">
<div>That product was with promotiin. </div>
<div dir="auto">We visit Max store and select product and chose barcode of product in application where we found that this product was with offer. Otherwise we was not able to know that this product is with offer.</div>
<div dir="auto">For the snapshot i shared with you in previous mail. </div>
<div dir="auto">Now from where do I bring snapshot for the order that we already received.?</div>
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<br><br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 14 Oct 2022, 6:15 am Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Muhammad</div>
<div>​</div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for any inconvenience caused to you However we have checked the item on the website and we can find that in the meantime the offer of buy one get one free is not valid anymore would you please confirm if the  item was under the offer while placing your order if so please provide us with some snapshots for the offer in the product so we can share that with our team as well to check and investigate further </div>
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<div dir="ltr">We are looking forward to hearing from you.</div>
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<div>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
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<div dir="ltr" style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box'>Max </span>Support Team</div>
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Attachments :
1. <a href='https://helpae.maxfashion.com/helpdesk/attachments/2044002316596'>Screenshot_20221013_172025_Max.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4999759