Subject: Ticket Assigned - Conversation with السلام عليكم
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Oct 2022 08:03:50 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with السلام عليكم السلام عليكم                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  السلام عليكم Bot:  Hi السلام عليكم, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  96597517442            11:46 AM, 11th Oct                     السلام عليكم                    Okay           11:47 AM, 11th Oct                   Sohaib                   Hi Dear Customer ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:48 AM, 11th Oct                     السلام عليكم                    Hello, i was asking about the refund . I payed cash           11:49 AM, 11th Oct                     السلام عليكم                    How will i get my refund?           11:49 AM, 11th Oct                   Sohaib                   We can see that you're contacting us regarding your order : 8189802903           11:49 AM, 11th Oct                     السلام عليكم                    No not that order           11:50 AM, 11th Oct                     السلام عليكم                    The 8189523636           11:50 AM, 11th Oct                     السلام عليكم                    I did return 3 items           11:51 AM, 11th Oct                   Sohaib                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:51 AM, 11th Oct                   Sohaib                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you Cash On Delivery  to your my credit wallet immediately           11:53 AM, 11th Oct                   Sohaib                   Is there anything else I can help you with?           11:53 AM, 11th Oct                     السلام عليكم                    Yes i did not get any answer           11:54 AM, 11th Oct                     السلام عليكم                    I was asking about the refund, i payed cash on delivery           11:54 AM, 11th Oct                     السلام عليكم                    I returned 3 items           11:55 AM, 11th Oct                   Sohaib                   Yes the refund of amount KWD 9.68 WILL BE PROCESS VERY SOON           11:57 AM, 11th Oct                   Sohaib                   Is there anything else I can help you with?           11:59 AM, 11th Oct                     السلام عليكم                    ??           12:00 PM, 11th Oct                   Sohaib                   Yes the refund of amount KWD 9.68 WILL BE PROCESS VERY SOON           12:01 PM, 11th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:03 PM, 11th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4989328